Terms of Service

Last updated: 24 October 2026

These terms cover your use of Wickbell (the "Service"): the Telegram bot @WickbellBot, the website https://wickbell.com and the dashboard. By using the Service you agree to these terms. If you don't agree, please don't use it.

1. What the Service does

Wickbell sends you Telegram notifications when cryptocurrency prices meet conditions you set, such as a price going above or below a level or moving by a percentage over 24 hours. Prices come from public exchange market data.

2. Not financial advice

Wickbell is an information tool. Nothing it sends is investment, financial, trading or tax advice, or a recommendation to buy or sell anything. Crypto prices are volatile and you can lose money. You are solely responsible for your trading decisions.

3. No guarantee of accuracy or delivery

We work hard to keep alerts fast and accurate, but we can't guarantee them. Alerts depend on third-party exchange data, Telegram and the internet, any of which can be delayed, wrong or unavailable. Prices can move past your level and back between checks. Do not rely on the Service as your only way to manage risk, for example in place of a stop-loss order on your exchange.

4. Your account

Your account is linked to your Telegram account. Keep your Telegram account and dashboard login links secure, because anyone with access to them can manage your alerts. You must be at least 18, or the age of majority where you live, to buy a paid plan.

5. Plans, billing and usage

• Free: 3 active alerts and 50 delivered alerts per calendar month, at no cost.
• Pro monthly: $4.99 USD per month, billed in advance.
• Pro yearly: $39 USD per year, billed in advance.
• Both Pro plans include up to 5,000 delivered alerts per calendar month. If you reach that, new alerts pause until the 1st of the next month. There are no usage charges or other extra fees.
• Free trial: first-time Pro subscribers get 7 days free, one trial per person. You add a payment method at checkout, but nothing is charged until the trial ends. We'll remind you about 3 days before. If you cancel before the trial ends, you won't be charged; otherwise your chosen plan starts automatically.
• A "delivered alert" is one Telegram message we send when one of your alerts fires. Creating, editing and listing alerts is free.
• Payments are processed by Stripe. Your subscription renews automatically each month or year (depending on your plan) until you cancel. Prices may exclude taxes, which are added where required.
• We may change prices with at least 30 days' notice by Telegram message. Changes apply from your next billing period.

6. Cancellation and refunds

You can cancel at any time from the dashboard ("Manage billing"). Your Pro features stay active until the end of the period you've paid for, and you won't be charged again.

14-day money-back guarantee: if you're unhappy, email us within 14 days of your first Pro payment and we'll refund it in full, no questions asked. This also covers your statutory right to cancel if you're a consumer in the UK or EU.

After that, because you can cancel at any time, we don't normally refund partial months. If something went wrong, for example you were charged by mistake or the Service didn't work for a significant part of your billing period, email support@wickbell.com within 30 days and we'll make it right. Nothing in these terms limits any refund rights you have under the law where you live.

7. Acceptable use

Don't misuse the Service. That includes trying to break, overload or get around its limits or security, reselling it without our permission, using it to spam Telegram groups, or using it for anything illegal. We may suspend or close accounts that do.

8. Groups

If you post alerts into a Telegram group, you're responsible for having permission to do so and for complying with that group's rules and Telegram's terms.

9. Availability and changes

We may change, pause or discontinue features. If we shut the Service down, we'll give paying users reasonable notice and refund any unused prepaid time.

10. Liability

The Service is provided "as is". To the fullest extent the law allows, we are not liable for any trading losses, lost profits, or indirect or consequential losses arising from your use of the Service or from missed, late or inaccurate alerts. Our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms excludes liability that cannot legally be excluded.

11. Ending your account

You can stop using the Service at any time. Send /deleteaccount to the bot to delete your account and data (cancel any Pro plan first). We may end accounts that break these terms.

12. Changes to these terms

We may update these terms. If changes are significant, we'll let you know via the bot before they take effect. Continuing to use the Service after that means you accept the updated terms.

13. Contact

Questions? Email support@wickbell.com.